Returns & Exchanges
At Livingston Lures we believe strongly in our products and their performance and your satisfaction is guaranteed. If an item has not met your expectations, you can return the item for exchange, refund or credit.
If you have any questions about our guarantee or require a return, please email us on our Contact Page or give us a call at 1-800-678-7841. Our office hours are 8am-6pm, CST, Monday through Friday.
Returning By Mail
Within the US: Returned items must be sent via prepaid Regular US Mail with delivery confirmation. Ensuring your return allows you to track your parcel with the US Postal Service.
Outside the US: Please contact our customer service department for shipping instructions and always ship goods prepaid. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
If you are requesting an exchange, please remember to include the prepaid shipping label provided by our customer service department on your returning parcel. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person. Mail all returns to Livingston Lures, 4310 West Avenue, San Antonio TX 78213.